RailHope South Africa – Privacy Policy
Last Updated: 30/11/2025
Privacy Policy (POPIA Compliant)
RailHope South Africa (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This policy explains how we collect, use, store, and safeguard your information when you interact with our website and ministry.
1. Privacy Policy—What Personal Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name and surname
- Contact information (email address, phone number)
- Workplace role or rail industry affiliation
- Prayer requests or other messages you choose to share
We may also automatically collect non-personal data such as:
- Device information and browser type
- Website interaction data and pages visited
- General analytics to improve website functioning
2. Why We Process Your Information
Under POPIA, we process personal information only for lawful and ministry-related purposes, including to:
- Communicate with you regarding events, news, and support
- Provide prayer, care, and fellowship services
- Maintain accurate ministry records
- Improve website functionality and user experience
Your information will never be sold or shared with unauthorised third parties.
3. Privacy Policy Consent
By using our website or submitting personal information, you consent to our processing of your data for ministry purposes. You may withdraw your consent at any time.
4. Cookies and Analytics
Our website uses cookies and analytics tools (such as Google Analytics) to:
- Understand visitor activity
- Enhance website performance
You may manage or disable cookies through your browser settings.
5. Data Security
We take reasonable and appropriate precautions to safeguard personal information from:
- Loss
- Misuse
- Unauthorised access or disclosure
Access to data is limited to authorised individuals involved in ministry operations.
6. Privacy Policy and Your POPIA Rights
You have the right to:
- Request access to the personal information we hold
- Ask for corrections or updates
- Withdraw consent for future processing
- Request deletion of your personal information (where legally permitted)
- Lodge a complaint with the Information Regulator of South Africa
Contact for the Information Regulator:
Email: complaints.IR@justice.gov.za
7. Retention of Personal Information
We retain personal information only as long as necessary for ministry purposes or as required by law. After this, the data is securely deleted or anonymised.
8. Third-Party Links
Our website may include links to external websites. We are not responsible for their privacy practices or content.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will appear on this page with an updated “Last Updated” date.
10. Contact Us about this Privacy Policy
To update, access, or remove your information, or for general privacy inquiries, please contact us: via our contact form